Catering Manager

We are seeking a dynamic and passionate Hospitality & Catering professional who thrives in a fast-paced, client-focused environment. The ideal candidate has a genuine love for food, hospitality, and service excellence, combined with strong operational, administrative, and client engagement capabilities. While a culinary/cheffing background will be advantageous, success in this role requires a balance of operational efficiency, attention to detail, and the ability to maintain exceptional service standards aligned with world-class expectations. Education and Key Areas of Responsibility: Oversee and manage daily catering operations, ensuring exceptional food presentation, accurate labelling, and availability of all required serving equipment. Conduct daily operational huddles with staff to communicate service expectations, operational updates, and address potential challenges such as stock shortages. Coordinate and supervise all catering functions, ensuring delivery is timely, professional, and meets required quality standards. Maintain clear and consistent communication regarding daily meals (breakfast, lunch, and functions) via the site's communication platform to ensure operational visibility and contractual compliance. Ensure all catering functions are executed only upon receipt of an approved Purchase Order or confirmed credit card payment, while managing debt in accordance with 60-day payment terms. Provide efficient and accurate quotations for functions and maintain a responsive, solution-driven approach to customer requests. Build and maintain strong, professional client relationships through a proactive and service-driven mindset. Ensure strict compliance with the Finance Standard Operating Procedures during monthly billing processes. Finalise and distribute weekly menus by Thursdays for the upcoming service week. Plan, coordinate, and execute themed catering days in line with the approved themed calendar. Lead, motivate, and develop staff to maintain high performance standards and promote best operational practices. Stay informed of current catering and food presentation trends to ensure innovative and modern service delivery. Knowledge, Skills and Competencies: Proven experience within catering, hospitality, or food service operations. Culinary or cheffing background will be advantageous. Strong organisational and operational management skills. Excellent communication and client relationship management ability. High attention to detail and commitment to service excellence. Ability to work under pressure and manage multiple operational priorities. Strong leadership and team management capability. Sound financial and administrative understanding within a catering environment.