Service Advisor - Plumstead

Job title: Service Advisor Location: Plumstead, South Africa Company: Hyundai Plumstead Job description: Hyundai Alberton is seeking a Service Advisor to join our team. The Service Advisor plays a crucial role in our dealership by providing exceptional customer service and managing the service needs of our clients' vehicles. The ideal candidate will have excellent communication skills, a strong customer service orientation, and a passion for the automotive industry. Responsibilities: - Greet customers and listen to their service needs - Schedule appointments and communicate service expectations with customers - Liaise with technicians to ensure timely completion of service work - Provide accurate estimates and quotes for service work - Keep customers informed of the status of their vehicle during the service process - Ensure customer satisfaction by addressing any concerns or issues promptly - Upsell additional services to customers as needed - Maintain accurate records of all service transactions - Follow up with customers after service to ensure satisfaction Requirements: - Previous experience working as a Service Advisor in the automotive industry - Knowledge of Hyundai vehicles and their service requirements preferred - Excellent communication skills, both written and verbal - Strong customer service orientation - Ability to work in a fast-paced environment and multitask effectively - Attention to detail and strong organizational skills - Proficient computer skills - Valid driver's license If you meet the above requirements and are passionate about providing exceptional customer service in the automotive industry, we encourage you to apply for the Service Advisor position at Hyundai Plumstead.