Key Account Coordinator - Internal Sales Representative

A reputable, well established company based in Pomona requires a Key account coordinator-internal sales representative DUTIES: Achieve set monthly turnover and margin budgets. Manage and grow a portfolio of key customer accounts. (50 key accounts NB and 150 normal clients) Accurate order processing Liaise and assist with technical info/alternatives if no stock available and expected delivery of orders Manage customer expectations Assist with and resolve customer complaints Proactively identify and engage with new customers through cold calling, lead generation, and market research Maintain accurate records of customer interactions, quotes, and orders in the CRM system Assist the accounts department with queries Reactivate lost or dormant accounts by building strong relationships and understanding client needs REQUIREMENTS: Matric Diploma in sales/customer services (Advantageous) Fully Bilingual well spoken in English and Afrikaans Proven experience in internal sales, key accounts, or customer service, ideally within the industrial, automotive, or off-highway sectors. (under ground machinery) Mining experience would be beneficial Strong communication and interpersonal skills able to build trust quickly and manage diverse customer relationships Technical product knowledge or understanding of off-highway or commercial vehicle components is advantageous