Administrator: Service Advisor

Job Title: Administrator: Service Advisor Location: Hyundai Fourways We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients. Key Responsibilities: - Greet customers and provide them with information about services offered - Schedule appointments for customers and technicians - Answer phone calls and emails in a timely manner - Maintain accurate records of customer interactions and service appointments - Provide quotes and estimates to customers for service work - Handle customer complaints and concerns in a professional and diplomatic manner - Collaborate with technicians to ensure that service appointments run smoothly - Conduct follow-up calls to ensure customer satisfaction Requirements: - High school diploma or equivalent - Proven experience in a customer service role - Strong communication skills, both verbal and written - Excellent organizational skills and attention to detail - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office applications - Knowledge of automotive service and repair terminology is a plus This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.