Client Liaison Officer

The Client Liaison Officer is responsible for managing and strengthening relationships between the company and its clients to ensure the timely, efficient, and high-quality delivery of services. This role acts as the primary point of contact for clients, ensuring clear communication, proactive coordination, and effective resolution of queries or challenges. The position plays a critical role in supporting smooth project execution by monitoring work schedules, attending site meetings, producing reports, and ensuring alignment between client requirements and the companies design and operational standards. In addition, the Client Liaison Officer contributes to business growth by identifying and pursuing new business opportunities and supporting sales initiatives. Building strong, trust-based relationships and continuously improving client service processes are central to the success of this role. Key Responsibilities Serve as the primary liaison between clients, site teams, and internal departments. Proactively monitor client work schedules to ensure timely and efficient service delivery. Maintain clear and consistent communication with clients regarding project progress, delivery timelines, and any changes or adjustments. Attend site meetings and contribute effectively to discussions, ensuring client requirements are clearly understood and addressed. Prepare and distribute accurate reports related to project status, client feedback, and service delivery. Identify, manage, and resolve client queries, concerns, and complaints in a professional and timely manner. Collaborate closely with internal teams to manage operational risks and ensure projects meet design and quality standards. Ensure client buildings and projects align with the companies design specifications and expectations. Build, maintain, and strengthen long-term, trust-based relationships with clients. Identify and pursue new business and sales opportunities through client engagement and relationship management. Support continuous improvement initiatives to enhance systems, processes, and overall client satisfaction. Key Requirements Minimum Qualifications Grade 12 / Matric Certificate Valid Drivers License Own reliable vehicle (non-negotiable) Computer literate in MS Outlook, Word, and Excel Fluent in English (spoken, written, and reading) Experience Minimum of 5 years experience in the construction industry Minimum of 5 years experience in customer relations or client-facing roles Skills & Competencies Strong client relationship management and customer service skills Excellent verbal and written communication abilities Strong coordination skills across clients, construction sites, and internal teams Effective planning, scheduling, and organisational skills Ability to attend and contribute meaningfully to site meetings Strong problem-solving and conflict resolution skills Ability to identify and develop new business opportunities Good reporting, administrative, and documentation skills High attention to detail with strong follow-through