Agent (Collections - Recoveries)

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending. Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing. Responsibilities: Recover and manage outstanding debts while maintaining accurate records. Negotiate payment plans and locate clients through various sources. Handle inquiries and complaints with professionalism. Use spreadsheets for tracking and reporting. Collaborate effectively and uphold Unifis values. Meet performance goals and deadlines while following company policies. Requirements: Fluent in English, Afrikaans, isiXhosa (would be an advantage). At least 1-years' experience as a call center agent. Matric / Grade 12. Exceptional organizational, and time management skills. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills