Remote Support Technician

We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals. Key Skills: MS Windows, Office & MS 365 (snr level) Desktop & laptop hardware troubleshooting Active directory (in-prem), Mimecast, antivirus solutions Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN) Experience with tools such as Atera, Sage, Acronis Responsibilities: Act as a Tier 2 escalation point Resolve incidents within SLA using a service desk system Produce clear SOPs and work instructions Support users remotely with occasional onsite work Requirements: 3-5 years IT support experience (MSP preferred) Strong communication & documentation skills Valid driver's license Why Join COS - Part of the First Technology Group Exposure to a wide variety of technologies and industries Opportunities for skills development and certification Long-term career growth in a stable company