Account Technical Support Agent

Key Responsibilities Customer Support · Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills. · Provide telephonic assistance with a focus on accuracy and customer satisfaction. · Respond to a range of inbound customer queries, offering appropriate and timely solutions. Accounting and Compliance · Advise customers on business accounting practices, including HMRC regulations and compliance. · Resolve complex accounting queries related to VAT and other legislative requirements. · Reconcile and correct account details such as customer, supplier, and bank transactions. · Ensure all postings and account balances are accurate. Data Management and Updates · Accurately log service calls and update business contact and account information. · Provide product information via Information for Use (IFU) documents according to customer specifications. Escalation and Query Handling · Liaise with internal and external parties to resolve customer queries efficiently. · Escalate unresolved queries or complaints to the appropriate channels for resolution. Continuous Improvement · Focus on ongoing skills development to enhance the overall customer service experience. Requirements · 1-2 years technical support experience within accounting role or similar. · Excellent communication, listening, and problem-solving skills. · Strong telephone etiquette and ability to handle high-pressure situations. · Basic knowledge of accounting practices and compliance is an advantage. · High attention to detail with a focus on accuracy in data management. · Ability to work collaboratively with internal and external stakeholders. · Proficiency in using customer support systems and accounting software is a plus.