Engineer: Managed Services

Working Hours: 08:00 17:00 (EST) - 15:00 - 00.00 (Souhth African Time) Salary: USD 1200.00 - USD 1500.00 per month We are looking for an experienced Engineer: Managed Services to join our technical team. This role is responsible for managing, supporting and maintaining IT infrastructure across multiple client environments. The successful candidate will be a strong technical specialist with solid experience in Microsoft, cloud, networking, security and virtualisation technologies and the ability to work independently in a fast-paced, multi-client environment. Key Responsibilities Network & Systems Administration Administer and maintain client network infrastructure including routers, switches, firewalls and wireless technologies (Cisco, SonicWall, Palo Alto, Juniper, F5, HP, Aruba). Manage on-premise and cloud-based server environments using Windows Server (20082022), VMware and Hyper-V. Support and administer Microsoft 365, Active Directory and Azure environments, including user management, group policies and cloud services. Implement and maintain firewall and VPN solutions (Cisco AnyConnect, Meraki, SonicWall, Fortinet). Security & Compliance Monitor and manage security controls including firewalls, antivirus and intrusion detection/prevention systems. Perform vulnerability assessments, patch management and security updates. Assist clients with disaster recovery and business continuity planning. Support & Troubleshooting Provide technical support across systems, networks and applications. Diagnose and resolve issues remotely using monitoring and remote access tools. Troubleshoot issues ranging from desktop support to complex network problems. Virtualisation & Cloud Administer VMware environments, including installation, configuration, and maintenance of virtual servers. Provide Azure cloud support to ensure scalable and resilient client infrastructure. Ticketing, Monitoring & Reporting Manage and resolve incidents using ticketing systems such as ConnectWise, Kaseya and ServiceNow. Proactively monitor system and network performance to prevent downtime. Maintain accurate technical documentation and provide reports on system performance, uptime and security incidents. Bachelors Degree in Computer Science, Information Technology or related field. 47 years experience as a Systems Engineer / Network Engineer / Infrastructure Engineer. Strong experience with: Microsoft 365, Active Directory, Azure Windows desktop and server environments VMware and virtualisation technologies Firewall and VPN solutions (Cisco, SonicWall, Fortinet, Meraki) Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN). Experience working in a managed services or multi-client environment . Excellent English communication skills (written and verbal).