Support & Installation Technician

Duties: Onsite support and troubleshooting: Resolve onsite technical issues and hardware faults Replace or repair faulty POS equipment: Power supplies, printers, terminals, etc Hardware installation and setup: Install: POS terminals Printers Cash drawers Scanners, and Kitchen display systems Connect all equipment to necessary power, LAN, and networking infrastructure Configuration and testing: Configure BIOS settings, static IPs, and display options Load POS client software and conduct full hardware functionality testing After-hours work: Perform installations and go-lives after business hours. Be available for weekly standby rotation to attend to urgent issues Client Liaison & Support: Deliver professional, client-facing support during go-lives Communicate concerns or risks to internal teams Documentation & Feedback: Complete installation checklists and log work using mobile tools Ensure accurate photos, notes, and client sign-offs are captured Secondary Responsibilities: Collect/return hardware stock, maintain tools/vehicle, and attend internal training Assist during larger rollout or upgrade projects Requirements: Grade 12 A and/or N Certification or equivalent experience At least 1 year in IT hardware support, or field installations Hospitality or POS-related tech experience is a strong advantage Diagnostic and problem-solving mindset Basic networking knowledge (IP addressing, switches, routers) Effective communication and independence, especially after hours Strong attention to detail and time management Must be available to work after hours as required Must be available to be on stand-by as required Own vehicle Contactable references