VAAL FUNERAL HOME BRANCH MANAGER

ROLE PURPOSE The Branch Manager is responsible for the full operational, financial, and service management of the Vaal Funeral Home. This role ensures that all funeral operations are conducted with professionalism, empathy, efficiency, and adherence to Covisions service standards. The Branch Manager oversees staff, manages client families, ensures compliance with all legal and health regulations, and drives branch performance and reputation. COMPETENCIES & ATTRIBUTES Compassionate and emotionally mature Professional, respectful, and client-focused Strong leadership and team discipline High attention to detail Calm under pressure Integrity, reliability, and confidentiality Community presence and relationship-building skills Problem-solver with strong operational understanding MINIMUM REQUIREMENTS Certificate/Diploma in Business Management or Operations Minimum 3 years operational management experience, preferably in funeral services or a similar industry Valid drivers licence Strong leadership and people management experience Ability to work long hours, weekends, and after-hours (on standby) Excellent communication skills in English and local languages Ability to manage emotionally sensitive situations Strong organisational and problem-solving skills ADVANTAGEOUS QUALIFICATIONS & EXPERIENCE (Advantageous) Funeral industry experience (mortuary operations, burial processes, chapel services) Health & Safety / Infection Control training Experience dealing with municipal and church structures