Reservations & Revenue Manager

Are you a master of details, a leader of people, and passionate about delivering unforgettable guest experiences? A prestigious 5-star hotel is on the hunt for a Reservations Manager to take the reins of their Reservations Department and drive service excellence to new heights. What Youll Do: Lead and mentor a team of reservation professionals with confidence and care Oversee the full reservations process from enquiry to confirmation Collaborate with Sales and other departments to optimize inventory and maximize revenue Maintain precise records, reporting, and system management using Protel Air Handle VIP bookings and special requests with white-glove service Be the go-to person for guest communications emails, calls, and more Represent your department in meetings and contribute strategic feedback What You Bring: Grade 12 and a relevant tertiary qualification 4 years experience in a similar leadership role, preferably in a luxury/5-star environment Solid understanding of revenue management and booking systems (Protel Air or similar) Strong people management, coaching, and communication skills Eagle-eye for detail and a guest-centric mindset Competency in Microsoft Office and Excel Willingness to work shifts, public holidays, and weekends when needed Why Apply? Youll join a team that values excellence, precision, and unforgettable guest service. If you thrive in a fast-paced, high-end hospitality environment this ones for you.