Junior IT Support Technician

A South African financial services company that provides a wide range of services to individuals and businesses, including professional advice, investment products, and asset management, is seeking Junior IT Support Technician who will perform specific technical support , administrative tasks , and reporting related to the IT Infrastructure and Services. Responsibilities: Provide desktop and end-user support to all Efficient users. Manage and prioritize support requests using the assigned ticketing system , ensuring continuous information updates. Implement instructions/requests and support project implementation in line with company procedures. Conduct fault tracking and reporting, providing regular feedback to stakeholders and management. Create and continuously update site documentation . Educate employees on IT matters, Group policies, processes, and standards . Facilitate the support function in line with the established support and ticketing process . Implement support according to agreed service levels (SLAs) . Effectively communicate during the fault resolution process. Monitor the technological infrastructure (networks and computer systems). Identify and communicate any recurring problems and opportunities to improve infrastructure . Maintain full working knowledge of Microsoft 365 . Minimum Requirements: Relevant Degree or Diploma . MUST HAVE: Microsoft 365 Fundamentals (MS900) , Microsoft Azure Fundamentals (AZ900) , and ITIL V3/4 . Minimum of 2 years experience in a support role. Experience working in a Microsoft 365 Environment. Experience working in a Microsoft Azure Environment. Knowledge: Strong customer service acumen and technical knowledge (Microsoft 365, networking, server maintenance). Benefits: Competitive salary based on experience (salary can potentially be more based on experience/skills) IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com