Account Manager

Job Title: Account Manager SMB Location: Cape Town Salary: Competitive Commission Job Type: Permanent About Us Vox Telecom is a fast-growing, customer-focused company dedicated to delivering outstanding Telecommunication solutions. We are on the lookout for a motivated Account Manager to join our team, build lasting client relationships, and drive business success. If you love working with people, strategizing growth, and achieving targets, this role is perfect for you! The Role Be the Driving Force Behind Our Clients' Success! As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers. What Youll Be Doing: Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships. Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence. Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports. Collaborating for Success: Work closely with sales, marketing, and customer service teams Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction Who You Are: A customer-focused professional with experience in account management or sales. Bachelors degree in Business, Marketing, Sales, or a related field preferred. 3-5 years in sales, account management, or business development, preferably in the communications sector. Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously. A strong communicator and negotiator with a passion for relationship-building. Goal-driven, proactive, and always looking for growth opportunities. Whats in It for You? Competitive Salary & Bonuses Earn what you deserve for your hard work! Career Growth Clear paths for professional development and promotion. Supportive Team & Culture Work with talented colleagues in an inspiring environment. Training & Development Continuous learning to help you stay ahead. Apply Now Your Next Big Opportunity Awaits! If youre ready to take the next step in your career, we want to hear from you!