TLC Administrator - Delmas

Dis-Chem Pharmacies Assume the duty of clerical and administrative support in order to optimize workflow procedures in the office and assist colleagues and management by supporting them with planning and distributing information, be the point of reference for all queries, requests or issues and will be an integral part of the companys workforce Essential: Grade 12 Matric or a Senior Certificate 1 - 2 years in administrative field ROLES & RESPONSIBILITIES Office Administration: Deliver service coordination and administrative support. Setting up of appointments and organizing meetings. Compile and prepare relevant document as assigned. Handling of queries and related documentation. Customer Service and Communication: Handle communication on behalf of the TLC Professional Affairs Manager and TLC Support Services Manager as per standard operating procedures. Screen phone calls, enquiries, request and handle them in a polite manner. Meet and greet visitors at all levels of seniority in a polite and professional manner according to set standards. Handle communication as per standard operating procedures. Provide clear and informed feedback to staff members when asked about related matters or redirect accordingly. Maintain confidentiality and privacy in all circumstances General: Adhere to Dis-Chem Policies and Standard Operating Procedures. Adhere to Health and Safety rules and regulations 6. ROLE COMPETENCIES Knowledge Basic knowledge of administrative support Cognitive Skills Decision making Critical thinking Emotional Intelligence Communication Skills Clear and concise verbal and written communication. Active listening and feedback skills. Ability to communicate effectively with stakeholders at all levels Interpersonal Skills Adaptability Quality Orientation Attention to detail and accuracy Self-Management Skills Ability to prioritize tasks and manage time effectively. Capacity to handle multiple tasks simultaneously Technical skills Good knowledge in use of Microsoft (excel, word, PowerPoint). Knowledge of filing software 7. SPECIAL CONDITIONS OF EMPLOYMENT Working conditions Office based; occasional travelling will be required. Legal Requirements South African citizen MIE, no criminal record and clear credit rating Drivers license and own reliable transport