Retail Debtors Supervisor - Midrand

Dis-Chem Pharmacies requires a Retail Debtors Supervisor for their Head Office in Midrand. You will be required to perform Debtors duties while supervising, mentoring and assisting the Debtors Department with their day-to-day functions and duties. Minimum Requirements Essential: Grade 12 - Matric Minimum of 3 years work experience within the Debtors Department Advantageous: Relevant Finance Qualification Job Specification Inform relevant persons of accounts opened or account types changed regarding theft or fraud in stores. Review and query all short and overpayments for flu vaccines, wellness and insurance blood, with the Debtors Supervisor. Obtain information form the Debtors Supervisor regarding Diabetic Accounts and ensure to send statements and collect payments for these accounts. Ensure the following gets done for Sponsorship Accounts: Send application for new accounts with an application form to the Debtors Manager to get Authorisation from the Finance Manager. Send request for limit increases to the Debtors Manager to get Authorisation from the Finance Manager. Ensure to collect existing accounts from customers. Ensure monthly contact gets made with customers holding active accounts to obtain outstanding money owed to Dis-Chem, this can be done through phone calls, email and SMS. Sort and change account type back to COO (Zero, Zero). Ensure to follow the standard operating procedures for these accounts and if any discrepancies appear report it to the Debtors Supervisor and or Debtors Manager. On a monthly basis account should be reviewed to establish if payoff payment was made and if not contact should be made with thecustomer to get information regarding the non-payment of the account to be paid off and if customers have lodged a query with their schemes ensure to follow up again. Send final demands to customers as per standard operating procedures. Ensure monthly payments are received for accounts related to administration, sequestration and debt review. Ensure the following accounts statements are send out on a monthly basis, contacted and/ or collected if not paid and necessary: Special Accounts with Discount, Oncology Staff Accounts, HealthworX Doctors Accounts, HealthworX and Staff Accounts. Journals for credits on levy recons six months or older should be done at the end of the month and printed for stats when required. Collect information from the Bookkeepers, open an account and do a Debtors Journal. Ensure all standard operating procedures are followed to collect money from customers. Establish and maintain a sound relationship with stores and customers to facilitate the effective management of accounts. Ensure frequent communication with staff and customers both verbally and in writing regarding matters relating to accounts payable transactions act as liaison between debtors and vendors. Provide a friendly and efficient knowledgeable service to all Dis-Chem staff and customers visiting or phoning the department. Assist customers with general queries as they come in or direct their queries to the relevant people if you are unable to assist them with the necessary information. Overview and query outstanding accounts older than the current age period and be sure to also investigate credits and according to standard operating procedures. Investigate and correct credits on DEB according to standard operating procedures. If all the necessary steps were taken to collect money from customers failed follow the necessary procedures to hand the account over to the attorneys. Ensure all incoming mails and phone calls are attended to as they come in on a daily basis as per each individual circumstance and if any discrepancies appear inform the Debtors Supervisor and/ or Debtors Manager. Obtain daily bank lists that need to be receipted and refer queries to the appropriate store or phone the relevant bank involved. Work through every account type on all age analysis on a monthly basis and act according to each accounts individual circumstance and keep accurate record thereof as per Dis-Chem standard operating procedures. Send deposit registers to the relevant Bookkeepers on a monthly basis and include the Debtors Manager in the emails. Ensure to hand in request(s) for trace(s) where required during the course of the month and keep accurate record thereof. Ensure to hand in request(s) for handover(s) where applicable during the course of the month and keep accurate record thereof. Ensure to send the appropriate statements to Duvesco during the course of the month if requested and keep accurate record thereof. Ensure to send monthly action deposits after each month and inform Bookkeepers of appropriate action taken and include the Debtors Manager in all communication. Print debtors all age analysis on a monthly basis and keep accurate record thereof. Each new month ensure electronic data transfer from Unisolv to Excel receipts and receipt reversals should be done on staff accounts for the previous month and accurate record should be kept thereof. Ensure recons and journals are done on a daily basis where required and accurate record should be kept thereof. Comply with the financial year end standard operating procedures. Staff Account gets opened for all Directors. Ensure journals are done on staff accounts for badges and uniforms. Assist with the accurate administration of cash on delivery receipts. Assist with invoicing of relevant charges to accounts. Assist with credit notes of relevant refunds on accounts. Assist with invoicing and Unisolv functions for wellness, flu vaccines, Diabetics, and insurance blood upon clinic request. Maintain queries and proof of payment to Debtors Administrators regarding wellness, flu vaccines, Diabetics, and insurance blood. Do receipts and invoices for the clinic in regards to Bankmed and Scriptpharm payments. Assist with the relevant traces when needed. Investigate claims that were reported to be fraudulent to a point of payment or resolution Stand in for the Debtors Manager when he/ she is on leave. Assist with the management of the Debtors Department on a daily basis by assisting them to perform their functions and duties better, productively and more efficiently. Assist in ensuring the Debtors Department is fully aware of what is expected of them on a daily basis and that the work load is spread evenly. Assist in ensuring the Debtors Department receives the necessary support to function optimally on a daily basis. Assist the Debtors Department with any issues and concerns they might have in a professional and productive manner and refer any unresolved or complex matters to the Finance Manager. Adhere to Dis-Chem policies and procedures regarding staff performance and/ or non-performance including all other Human Resource functions and duties. Assist team members with general queries when needed. Ensure leave batches get submitted once a week. Assist in procedure to close, clear and reconcile staff accounts on a monthly basis Competencies Essential: Debtors Knowledge English Read, write and speak well Trustworthy and Honest Be self-motivated and deadline driven Be able to lead, motivate and inspire others Computer Skills Microsoft Office: Word, Excel, PowerPoint and Outlook. Unisolv and SAP Advantageous: 2 nd Additional language Special conditions of employment: Needs to work under pressure and reach tight deadlines South African Citizen MIE, clear criminal and credit Drivers license and/or own reliable transport Remuneration and benefits: Market related salary Medical aid Provident fund Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.