Job Description
Desired Location of Candidate:
Bethlehem, PA
Graham, NC
Shelby Township, MI
Summary:
This is a hands-on operational leadership role intended for a high-performing Service Manager, Branch Manager, Regional Manager, or similar operator who is ready to grow into a Director-level position. The company is seeking a roll-up-your-sleeves leader who can step in, standardize execution, implement KPIs, and drive performance across multiple service locations while being developed into a long-term Director of Parts & Service.
The Director of North America Parts & Service will have direct operational accountability for the performance of the aftermarket organization across North America, with a strong focus on execution, structure, and scalable growth. Reporting directly to the Global COO, this is not a matrix influencer role — it is a true operator position with ownership of results and the opportunity to grow with the business.
Duties and Responsibilities
• Lead the North American Parts & Service operations with accountability for operational performance and execution
• Drive aftermarket revenue growth and improve parts and service gross margins
• Establish and standardize KPIs, operating rhythms, and execution discipline across all service sites
• Strengthen inventory management, warehouse efficiency, and working capital performance
• Improve service responsiveness, technician utilization, and first-time fix performance
• Manage service backlog, work order flow, and overall service throughput
• Expand recurring revenue through service programs, contracts, and aftermarket initiatives
• Provide structure and leadership to site-level managers and service teams across multiple locations
• Support operating budgets, resource allocation, and performance reporting cadence
• Partner with senior leadership on North American aftermarket strategy and operational scaling
• Provide input on parts pricing, labor rates, and service program structure
Qualifications
• 10–15+ years of experience in parts, service, aftermarket, equipment, dealership, rental, or field service operations
• Background as a Service Manager, Branch Manager, District Manager, Regional Manager, or similar operational leader
• Strong understanding of field service operations, technician teams, and service economics
• Experience managing multi-site service, parts, or aftermarket environments
• Working knowledge of inventory strategy, warehouse operations, and service KPIs
• Financial awareness around margins, labor utilization, and operational budgeting
• Proven track record of execution, process improvement, and operational leadership
• High accountability, growth mindset, and desire to step into a Director-level leadership role over time
Travel: 30–50% travel: Texas, Pennsylvania, North Carolina, Michigan
