Director of Outpatient Services

Opportunity to Join a Startup: This role will be instrumental in bringing Midwest Behavioral Health Center’s mission to life in providing a new standard of care. This unique opportunity would include contributing to the successful launch of a state-of-the-art behavioral health facility as part of a collaborative, mission-driven startup team.

Who We Are

: At Midwest Behavioral Health Center, our mission is to transform lives and inspire wellness through evidence-based care. To provide our patients with the best possible outcomes, we recognize the importance of cultivating a nurturing, dynamic, safe, and inclusive work environment. We strive to be a premier employer of choice as we aspire to set the standard for compassionate care.

Midwest Behavioral Health Center is designed to provide a full continuum of comprehensive inpatient and outpatient behavioral health services to children, adolescents, and adults in need of support in our community.

Who We Are Looking For

: Midwest Behavioral Health Center is seeking a dynamic Director of Outpatient Services with strong leadership qualities and is passionate for the services we provide.

Position Overview : The Director of Outpatient Services is a key member of both the multidisciplinary and leadership teams. They are responsible for the oversight and management of the daily outpatient program operations, achieving the mission by delivering high-quality patient care and performance metrics, and supporting the overall clinical and administrative goals. The Director of Outpatient Services will also play a critical role in fostering a positive and collaborative work environment while supporting the professional development of their team.

Key Responsibilities :

Critical to understand, fully believe in, and be responsible for conducting MBHC’s mission and vision. Supervise, manage, and mentor their team in accordance to policy and identified need for professional development. This includes but is not limited to: supervision, regular performance evaluations, goal setting, constructive feedback, corrective action, performance improvement planning, and individualized support. Coordinate daily staffing schedules and ensure adequate staffing levels in all outpatient departments. Conduct staffing decisions, recruitment, and retention strategies. Lead outpatient programming in implementation and adherence of all accreditor, licensure, payor, or internal policies, procedures, and protocols. Responsible for the implementation, oversight, execution, and management of all outpatient operations and treatment to ensure safe practices in accordance with policy, procedure, and best practices. Develop and maintain relationships with community organizations, agencies, and educational institutions. In collaboration with MBHC leadership, manage the program budget including but not limited to: supplies, staffing, and equipment costs. Manage and oversee the program-specific contracts to ensure services are delivered efficiently, cost effectively, and in compliance with regulatory requirements. Work with the leadership team to review, create, and implement strategic initiatives to improve patient care, safety, quality assurance, compliance, and operational efficiency. Keep abreast of emerging models in health care delivery to strategically develop and grow outpatient services. In collaboration with MBHC leadership, develop clinical programming and curriculum to meet the needs of the patient population served. Ensure oversight of the full revenue cycle management process, including patient registration accuracy, insurance verification, charge capture, claim submission, payment posting, denial management, and accounts receivable follow-up. Provide ongoing needed or required training and education to staff. Ensure identified facility, program, or department metrics and key performance indicators are achieved. Collaborate with other departments and leaders from other disciplines. Participate in on-call support, as assigned.

Education and Experience:

Master's degree in one of the following disciplines or a closely related field: clinical psychology, education-counseling, medicine, psychology, rehabilitative counseling, social work, and who has a minimum of one year of supervised substance use disorder counseling experience. Active Michigan LMSW, LLP, LPC, LMFT, or APN with ability to provide licensure supervision required. A minimum of 5 years of experience in behavioral healthcare including experience in substance use treatment and a minimum of 2 years of experience in a leadership role required. Behavior management de-escalation certification and CPR/Basic Life Support certification or the ability to obtain certification required. Experience working with child and adolescent populations preferred. Knowledge of insurance processes across multiple payor types including private carriers, commercial group plans, and public programs. Exceptional analytical and problem-solving skills, verbal and written communication skills, and organizational skills with the ability to prioritize workload and meet deadlines. Proven ability to handle multiple projects under pressure. Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.

Non-Discrimination Statement :

Great Midwest Group and Midwest Behavioral Health are equal opportunity employers. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on performance as aligned with our Mission, Vision, and Five Areas of Focus. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe there is power in diversity and that a diverse workforce representing the people and communities we serve is critical to our success and the quality of our care.