L3 Infrastructure Support (Manufacturing Plant Environment) (Madison)

Open for Blue Springs, MS, Buffalo , WV, Troy, MO, Huntsville, AL Locations.

Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support. Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases. Network administration. Familiarity with cloud computing.

What you’ll be doing: Infrastructure Operations Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts. Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).

Network, Power, and Cabling Support: Coordinate and manage installation and break/fix of network drops and power connections. Support CTASKs related to approved Change Requests.

Administration & User Support Provide escalation support to L2 Production Support and assist with 1TS incidents. Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation. Provide support for 4i services as required. Vendor & Site Coordination Create, organize, standardize, and maintain documentation for L3 processes and activities. Obtain review and approval from Our Client Senior Analysts for standardized work. Create and submit 1TS RFCs for L3-managed site activities.