Senior People Operations Associate (Chicago)

About NOCD NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the gold standard in OCD treatment.

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

Opportunity Overview NOCD is seeking a

People Operations Senior Associate

to help deliver a best-in-class employee experience through strong execution, ownership, and partnership with the business. This role sits at the center of the employee lifecycle and plays a critical role in ensuring team members receive

high-quality, timely, and thoughtful People Operations support throughout their employee journey .

In this role, you’ll fully own key People Operations programs, serve as a reliable point of contact for employees and managers, and work closely with leaders across the organization to support team and business priorities. This role is ideal for someone who thrives in a fast-paced environment, takes pride in owning work end-to-end, and is eager to grow their scope, influence, and impact over time.

What You’ll Work On Own core People Operations programs end-to-end , including employee onboarding, leaves of absence, employee changes, and offboarding Serve as a

primary point of contact for People Operations , responding to employee and manager needs with urgency, sound judgment, and follow-through Build strong working relationships with managers and cross-functional partners by supporting day-to-day people needs and understanding team priorities Contribute to and help drive People Team initiatives by identifying areas of opportunity and using people data and feedback to inform solutions Build and improve People Operations processes that support a consistent, scalable, and high-quality employee experience

Growth & Development This role offers meaningful opportunities to grow within People Operations: Increasing ownership and autonomy as trust, context, and expertise are established Deeper involvement with leaders and managers to support team effectiveness and business goals Opportunities to lead projects and operational improvements with cross-functional impact Exposure to how People Operations supports the business at scale A strong foundation for progression into more senior People Operations or expanded scope roles over time

Qualifications 3-5 years of People Operations experience, ideally in a fast-growing or startup environment 3-5 years of experience with HRIS systems, Benefits Administration, Leave management, Employee Relations, and Employee onboarding Proven ability to manage a high volume of employee support tickets, ensuring fast, efficient, and high-quality resolution Strong

ownership mindset

with the ability to manage multiple priorities, adapt as needs evolve, and drive work to completion with

urgency and attention to detail Comfortable building trusted relationships, navigating ambiguity, and partnering effectively with employees, managers, and cross-functional stakeholders High level of integrity and discretion when handling sensitive and confidential employee information Ability to work

hybrid in-office in Chicago

What We Offer Medical, Dental, and Vision Benefits 401K Plan with a company match PTO based on an accrual system and 11 observed company holidays 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.

Salary:

$85K - $95k base, depending on experience