Patient Service Representative

Position Overview: We are seeking a highly organized and personable Patient Services Representative to join our bustling specialized ophthalmology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service, managing appointments, and ensuring the smooth flow of daily operations. If you thrive in a fast-paced medical environment and are committed to providing outstanding patient care, we invite you to join our team. Responsibilities: ● Greet patients warmly and create a welcoming atmosphere in the clinic. ● Schedule appointments, surgeries, and follow-up visits while optimizing the physician's schedule for efficiency. ● Manage a high volume of incoming calls, addressing patient inquiries, scheduling requests, and concerns promptly and professionally. ● Verify patient information, insurance coverage, and ensure accurate data entry into the electronic health records system. ● Collect and process patient demographic and insurance information during check-in, ensuring accuracy and compliance. ● Explain and assist patients in completing necessary forms and consent documents. ● Coordinate and communicate effectively with medical staff, referring physicians, and internal departments. ● Assist patients in understanding their insurance coverage, co-pays, and out-of-pocket expenses. ● Handle patient inquiries about billing, account balances with sensitivity and discretion. ● Collaborate with clinical staff to maintain an organized and efficient patient flow. ● Manage and update patient records, ensuring all necessary documentation is complete and accurate. ● Maintain strict confidentiality of patient information in accordance with HIPAA regulations. ● Address patient concerns and complaints in a professional and empathetic manner, escalating issues as needed. ● Participate in training programs and stay updated on practice policies, procedures, and industry regulations. ● Contribute to the maintenance of a clean and organized reception area. ● Assist in administrative tasks such as filing, data entry, and supply inventory management.