Program Manager –Sales CRM (Microsoft Dynamics 365) (Long Beach)

Role: Program Manager –Sales CRM

(Microsoft Dynamics 365) Duration: 12+ months Location:

Long Beach, CA

Job Description:

Looking for an experienced Program Manager – Sales CRM with a strong Healthcare domain background. The ideal candidate will have hands-on experience managing Microsoft Dynamics 365 Sales CRM platforms, driving transformation programs in payer or provider environments, and coordinating cross-functional teams across business, technology, and vendor ecosystems.

Key Responsibilities • Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365, spanning multiple workstreams, releases, and geographies. • Define program scope, objectives, success metrics, and delivery roadmaps aligned to business outcomes. • Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption. • Ensure delivery commitments across schedule, budget, quality, and scope. • Serve as the primary point of contact for client leadership, sales operations, IT, compliance, and external vendors. • Establish and run program governance, including steering committees, executive reviews, RAID management, and status reporting. • Translate business needs from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables. • Proactively manage risks, dependencies, and escalations with clearly defined mitigation strategies. • Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards. • Collaborate with compliance, security, and legal teams to embed controls into Dynamics 365 workflows and integrations.

Required Qualifications • 8+ years of overall experience in Program Management or Large-Scale Project Management. • 5+ years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs. • Strong experience in the Healthcare domain (Payer, Provider, or Health Services), with a clear understanding of sales and broker operations. • Proven track record managing multi-vendor, cross-functional programs. • Strong expertise in Agile, Hybrid, and Waterfall delivery models. • Excellent communication, stakeholder management, and executive presentation skills.