IT Service Support - Hybrid

Position Type: Your opportunity The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience.

The National Service Desk (NSD),

as part of IO&C,

provides front-line IT support services

for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an

IT Service Support Analyst

to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

Workplace Flexibility Program

: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.” The NSD Service Support Analyst will start

onsite

for the first 90 days. A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office. *Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees. What you have Required Experience: 3 - 5 years of experience working in a service desk or customer service environment 3 - 5 years of technical support experience 3 - 5 years of phone and/or chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC) Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS Bachelor’s or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our

Hybrid Work and Flexibility

approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive

benefits package

that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance