Lead Quality Systems Engineer (SALISBURY)

At Jabil, we make the world’s best brands better by designing, manufacturing, and delivering end-to-end solutions on a scale. Our Salisbury, NC site supports high-growth cloud infrastructure customers—from server and rack integration to data-center subsystems—where quality, speed, and traceability are non-negotiable. As the Lead Quality Systems Engineer, you will serve as a guardian of Quality, shaping a Quality Management System that thrives on speed, security, and scalability. This position requires proven experience with developing and implementing QMS in a new start up site. The position also requires the skills to lead cross-functional teams to ensure that our products and processes align with ISO 9001:2015 expectations while still honoring the fast-moving rhythm to meet customer expectations. Quality Systems requires a unique balance of technical precision and practical, streamlined solutions. As a unifying partner across teams, the Quality Systems Engineer provides positive leadership, challenges complacency, and drives continuous improvement—while ensuring processes remain efficient and free of unnecessary administrative burden.

Quality Management System Leadership Establish a strong QMS foundation aligned with Jabil Global QMS and ISO 9001:2015 Standards. Own the Quality Policy and measurable quality objectives throughout the site; monitor performance and drive corrective actions where needed. Lead Management Review processes — ensuring data-driven decision-making and compliance visibility.

Auditing & Compliance Plan and execute internal audits across engineering and operations (with focus on IC, Planning, and other core Manufacturing Processes), product management, customer support. Serve as primary liaison with external auditors, certification bodies, and regulatory partners. Track and ensure closure of nonconformities, corrective actions, and risk mitigations. Champion structured problem-solving using 8D, RCA, FMEA, DMAIC or equivalent frameworks.

Document & Process Ownership Own lifecycle management for QMS documentation — including processes, SOPs, Work Instructions, and Quality Records. Partner with system owners to ensure traceability and version control across Jabil document control tools.

Customer & Stakeholder Focus Integrate Voice of Customer (VoC) into QMS improvements and product roadmaps. Lead quality representation in major incident reviews and customer-impacting events. Track quality KPIs and present insights clearly into executive leadership.

Training & Culture Building Develop and deliver ISO 9001:2015 and QMS awareness training for all functions starting at New Employee Orientation. Advocate for an initiative-taking quality culture — where quality is everyone’s job, not a bureaucratic checkpoint.

Bachelor’s degree in engineering or quality discipline (master’s preferred)

5–8 years in Quality Engineering or Quality Systems roles; at least 2-3 years in leading Quality Management Systems ~ Strong expertise in ISO 9001:2015 implementation and certification maintenance ~ Data-driven mindset — Excel/Sheets mastery is preferred; bonus if familiar with BI tools (Power BI, Tableau) ~ Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: ~ Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options ~Employee Stock Purchase Plan ~ Tuition Reimbursement ~ Life, AD&D, and Disability Insurance ~ Employee Assistance Program ~ Community Volunteer Opportunities