General Manager (West Dover)

Snow Mountain Market

Job Title : General Manager Location : West Dover, VT Compensation : Commensurate with experience Benefits : Eligibility for a comprehensive benefits package, including healthcare and paid time off

About the Role

Snow Mountain Market is preparing for an exciting relaunch, and we are seeking a General Manager to lead the next chapter of this iconic community store.

This role is about more than running a grocery store. It’s about building a place where people want to work—where team members are treated with respect, paid fairly, trained well, and supported in their growth. We believe great customer experiences start with engaged employees, and the General Manager plays a central role in creating that environment.

The General Manager will be a key leader in the relaunch and long-term success of Snow Mountain Market, with real influence over store operations, hiring and culture, merchandising, customer experience, and day-to-day execution. This is an opportunity to help build something from the ground up, blending strong operational discipline with a community-focused, people-first mindset.

Key Responsibilities

Store Operations & Leadership Lead all day-to-day store operations, ensuring a safe, clean, organized, and welcoming environment Set clear expectations and lead by example across all departments Develop, implement, and reinforce Standard Operating Procedures (SOPs), ensuring consistent execution, accountability, and safety Ensure compliance with all local, state, and federal regulations, including food safety, liquor licensing, labor laws, OSHA, and health department requirements Maintain consistent standards for opening/closing procedures, cash handling, sanitation, and store security

Team Building, Supervision & Culture Recruit, hire, onboard, and retain a strong, diverse, and reliable team Supervise and support department leaders and hourly staff through coaching, training, and performance management Foster a workplace culture rooted in respect, trust, accountability, and teamwork Build effective schedules that meet business needs while respecting labor budgets and work-life balance Conduct performance evaluations, implement wage adjustments within budget, and address disciplinary issues fairly and consistently Lead regular staff and leadership meetings to ensure alignment and communication

Customer Experience & Community Presence Set and model high standards for friendly, professional customer service Maintain a visible presence on the sales floor, especially during peak periods Respond to customer feedback and concerns with care and professionalism Help reinforce Snow Mountain Market’s identity as a welcoming, high-quality, community-oriented store Merchandising, Purchasing & Inventory Oversee ordering, receiving, inventory control, and merchandising across all departments Coordinate purchasing with department leads to meet sales, margin, and inventory goals Ensure accurate receiving, invoice review, returns, and credits Monitor shrink, waste, and inventory accuracy, taking corrective action as needed Support local and regional sourcing where aligned with store strategy

Financial Management Manage labor, controllable expenses, and store-level financial performance Review sales, margins, and operating reports; take corrective action when needed Participate in budgeting, forecasting, and operational planning Ensure payroll, timekeeping, and labor reporting are accurate and timely Partner with ownership on initiatives related to growth, efficiency, and long-term success

Relaunch & Continuous Improvement Play an active role in the store relaunch, including staffing, training, systems, and opening execution Help implement new layouts, equipment, processes, and tools Identify opportunities to improve operations, employee experience, and customer satisfaction

Qualifications & Experience 5+ years of leadership experience in grocery, retail, food service, or hospitality Experience managing teams, schedules, and daily operations Strong people leadership and communication skills Solid understanding of retail financials, labor management, and inventory control Hands-on leadership style; comfortable working on the floor Ability to lift up to approximately 25 pounds, with reasonable accommodations available Ability to work some nights and weekends and be responsive outside store hours as needed Experience with store openings, relaunches, or turnarounds is a plus

What We Offer A key leadership role in the relaunch of a well-known community market Competitive compensation and comprehensive benefits eligibility The opportunity to shape culture, systems, and standards from the ground up A collaborative ownership team that values transparency and long-term thinking The chance to build something meaningful for employees, customers, and the West Dover community

Snow Mountain Market is an equal opportunity employer committed to creating an inclusive workplace. Candidates must be legally authorized to work in the United States.