Store Manager - Brooklyn

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

What You’ll Do

Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same

Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room

Ensure cash handling and register procedures are maintained and executed

Ensure integrity of payroll procedures and store scheduling

Delegate appropriately to ensure efficiency of store operations and to develop team members

Coach and develop retail associates to meet store goals

Lead the recruitment, onboarding, training and development of all staff

Provide regular feedback, coaching and counseling on performance

Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required

Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes

Build a candidate pipeline via networking and interviewing

Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities

Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals

Ability to build customer loyalty; grow and manage clientele

Maintain product knowledge and ensure delivery of this information to staff

Encourage and recognize opportunities for team selling

Understand and exemplify the rag & bone brand philosophy and lifestyle

Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends

Consistently act within core values of rag & bone

Model and teach store associates to support a positive client-centric environment

Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by | Rules you live by

The Customer Rules

– Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role

Be a Good Human

- Be original, be authentic

Have No Fear

- Innovate, solve problems

Own Every Decision

- Work together, get results

Quality Matters

- Be disciplined, be competitive

Make Shit Happen

Benefits

Clothing Allowance

Generous Employee Discount

Commission Eligible

Paid Time Off

Medical, dental, vision and ancillary benefits

Membership to Calm and access to other wellness benefits

401k

Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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