Competitive Insights & Community Engagement Manager (Houston)

Job Title: Competitive Insights & Community Engagement Manager

Duration: 8+ Months (Extendable)

Location: Houston, TX (4 days onsite)

Required Pay Scale: Competitive

***Due to client requirements this role is only open to USC or GC candidates***

Job Summary:

Role Overview We are seeking a proactive and organized Competitive Insights & Community Engagement Manager to join our Consumer CX & Insights team on a contract basis. This mid-level role is focused on managing the day-to-day engagement within our exclusive, invitation-only customer communities. The ideal candidate will be passionate about fostering vibrant online communities and skilled in coordinating cross-functional projects to deliver a best-in-class customer experience. In addition, the candidate will assist in tracking competitive data to ensure we stay updated on competitor activities.

What You'll Do • Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities. • Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews). • Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues. • Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns. • Monitor community health and engagement metrics, providing regular updates to stakeholders. • Monitor and assess competitive metrics as input to other processes.

What We're Looking For • Mid-level experience in community management, digital marketing, or a related field. • Proven ability to plan and execute a content and engagement calendar for an online community. • Excellent project management and organizational skills, with experience coordinating across multiple teams. • Strong written and verbal communication skills. • Comfort with Microsoft Office (especially Excel and PowerPoint). • Familiarity with project management tools like Asana is a plus. • Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only)