Guest Experience Coordinator - Twin Farms

Customer Service

In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked. Key Responsibilities Greet and welcome guests upon arrival with warmth, professionalism, and grace

Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication

Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences

Respond promptly and thoughtfully to guest inquiries, requests, or concerns

Assist with logistics such as transportation, luggage handling, and guest room readiness

Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries

Support the team in ensuring all guests depart with a sense of delight and lasting connection