Job Description
Quality Manager
We are seeking an experienced Quality Manager to build, implement, and lead the Quality Assurance function within our fragrance and liquid manufacturing operations. This is a hands-on, individual contributor role responsible for establishing robust quality systems, ensuring GMP compliance, leading ISO certification efforts, and driving continuous improvement across production and laboratory environments.
The ideal candidate has direct experience in fragrance, flavor, cosmetics, or other liquid consumables manufacturing and possesses strong scientific, analytical, and regulatory expertise.
Key Responsibilities
Quality Systems Development
Design, implement, and maintain the Quality Management System (QMS).
Develop, revise, and control SOPs, work instructions, batch records, and quality documentation.
Establish document control, change management, deviation management, and CAPA systems.
Create scalable systems to support company growth and regulatory compliance.
GMP & Regulatory Compliance
Ensure compliance with Good Manufacturing Practices (GMP) applicable to fragrance and liquid production.
Lead ISO 9001 certification efforts and maintain audit readiness.
Prepare for and manage internal and external audits.
Oversee training programs to ensure adherence to quality standards.
Production & Laboratory Oversight
Conduct daily floor audits of compounding, filling, labeling, and packaging operations.
Monitor raw material inspection, in-process controls, and finished goods release.
Oversee batch record review and approval.
Ensure laboratory testing procedures meet established specifications and validation standards.
Maintain calibration and preventive maintenance programs for quality-critical equipment.
Data, Measurement & Analysis
Establish KPIs and quality metrics for production performance and defect reduction.
Implement statistical tools for trend analysis and process capability evaluation.
Develop reporting dashboards and executive-level quality summaries.
Lead root cause analysis using structured methodologies (e.g., 5 Whys, Fishbone, FMEA).
Drive corrective and preventive actions with measurable outcomes.
Troubleshooting & Continuous Improvement
Investigate non-conformances, deviations, and customer complaints.
Identify systemic risks and implement preventative controls.
Collaborate with Production, R&D, and Supply Chain to resolve quality issues.
Lead initiatives to reduce waste, improve batch consistency, and strengthen process control.
Leadership Reporting & Communication
Prepare and present regular quality performance reports to executive leadership.
Provide clear analysis of trends, risks, and mitigation strategies.
Serve as the subject matter expert for all quality-related matters within the organization.
Qualifications
5+ years of Quality Assurance experience in fragrance, flavor, cosmetics, or liquid consumables manufacturing.
Demonstrated experience implementing and managing GMP-compliant systems.
Direct experience with ISO 9001 certification and audit management.
Strong understanding of chemical formulation processes, batch manufacturing, and laboratory testing.
Proficiency in statistical analysis, data collection systems, and quality metrics tracking.
Experience developing SOPs, quality documentation, and structured CAPA programs.
Strong technical writing and executive reporting skills.
Bachelor’s degree in Chemistry, Chemical Engineering, Microbiology, or related scientific discipline preferred.
Preferred Qualifications
Experience building or restructuring a Quality department.
Lean, Six Sigma, or other process improvement certification.
Experience working with ERP or Quality Management Systems (QMS).
Familiarity with IFRA guidelines and raw material compliance documentation.
Performance Expectations
Establish a fully structured and documented Quality Management System.
Achieve and maintain ISO certification readiness.
Reduce deviations, defects, and customer complaints.
Improve process consistency and batch reliability.
Create measurable, data-driven visibility of quality performance for leadership.
