Key Account Manager (Santa Clara)

Position Title : Key Account Manager Location : San Francisco, CA Employment Type : Full-Time, Exempt Start Date:

ASAP Pay : $70,000 – $105,000 annually (based on experience and qualifications) Benefits : This position is eligible for medical, dental, vision, and 401(k).

Position Overview A global transportation and logistics organization is seeking an experienced Key Account Manager to oversee and grow strategic client relationships. This role is responsible for managing high-value accounts, ensuring operational excellence across shipments, and partnering cross-functionally to deliver best-in-class service.

This is a client-facing, operations-focused position ideal for someone with strong logistics experience who thrives in a fast-paced supply chain environment.

Key Responsibilities • Manage and grow strategic accounts within the transportation and logistics sector • Serve as the primary point of contact for assigned clients • Oversee operational execution of shipments including transportation, warehousing, and distribution • Collaborate with internal teams to ensure service excellence and on-time delivery • Develop and implement account strategies to drive retention and revenue growth • Analyze account performance metrics and identify opportunities for improvement • Prepare and present operational and performance reports to clients and leadership • Ensure client satisfaction while supporting operational efficiency

Required Qualifications • Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field • 5+ years of key account management experience within transportation, freight forwarding, or logistics • Strong understanding of supply chain operations including air, ocean, warehousing, and distribution • Experience working with Transportation Management Systems (TMS) and CRM platforms preferred • Proficiency in Microsoft Office Suite • Excellent communication, organizational, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications • Experience with international logistics and customs regulations • Background in sales support or business development within logistics • Advanced knowledge of industry trends and best practices