Job Description
General Manager – Premium Family Entertainment Venue
Location:
Altitude Trampoline Park, Great Mall – Milpitas, CA
Position Type:
Full-Time | Leadership Support Role
About Us
At
Altitude Trampoline Park , we bring high-energy, joyful spaces to life where families and friends can connect, play, and celebrate together. Whether it's dodgeball matches, trampoline games, or just sharing laughter, we create moments that turn everyday fun into unforgettable memories.
Our
Milpitas park , located inside the iconic
Great Mall —one of Northern California’s largest and most vibrant retail destinations—offers a unique opportunity to serve a high-volume, diverse community. With thousands of daily visitors, this location stands as a flagship experience of the Altitude brand.
About the Role
We are seeking a proactive and passionate
General Manager (GM)
to support the overall operations of our Milpitas location. This individual will work closely with the General Manager to ensure exceptional daily execution across all departments—including guest services, staffing, maintenance, and sales performance.
The AGM is a vital bridge between the front-line team and upper management, ensuring that daily goals are met, team culture remains strong, and every guest receives a safe, high-quality experience.
Key ResponsibilitiesOperational Support
Assist in managing daily operations of all departments: attractions, food & beverage, events, and facilities
Enforce operational procedures to maintain efficiency, safety, and brand consistency
Support P&L tracking, labor scheduling, and inventory management within defined targets
Maintain cleanliness, functionality, and safety standards throughout the facility
Team Leadership
Lead by example in supporting, training, and coaching frontline staff
Help onboard and mentor new team members to uphold brand standards
Create a positive, inclusive work environment that encourages performance and retention
Provide daily direction and motivation while stepping into leadership responsibilities as needed
Guest Experience
Be a visible, approachable leader on the floor ensuring a fun, safe, and on-brand guest experience
Quickly and professionally resolve guest issues with empathy and effective solutions
Gather feedback from guests and contribute to service enhancements
Sales & Engagement
Support the execution of local marketing and promotional initiatives
Help drive birthday party and group event bookings through outreach and follow-up
Identify revenue opportunities on slow days or during off-peak hours
Collaborate with the GM to analyze KPIs and implement improvements
Qualifications & Skills
2–4 years of supervisory or management experience in entertainment, hospitality, retail, or food & beverage
Strong people management and customer service skills
Experience in team training, scheduling, and operational oversight
Ability to multitask in a fast-paced, guest-facing environment
Willingness to work evenings, weekends, and holidays
Physically capable of lifting/moving 50 lbs and being on your feet for long shifts
Passionate about creating a fun, high-energy experience for guests of all ages
Why Join Altitude at Great Mall?
Prime location
inside the Great Mall, one of Northern California’s most visited shopping centers
Work alongside experienced leadership
in a fast-growing franchise environment
Part of a nationally recognized brand
with 80+ locations worldwide and a robust support system
Opportunities for growth
into General Manager or multi-unit roles within the franchise network
Access industry-best training programs
and corporate playbooks to help you thrive
Be part of a fun, dynamic, and team-driven culture
that values energy, safety, and community
Make a direct impact on families and youth
through engaging entertainment and top-tier service
Apply today and step into a leadership role that blends fun, community, and growth at one of Altitude’s premier locations!
