Client Services Rep / Medical Records

At San Juan Regional Medical Center, we're more than a healthcare provider-we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.

Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. High school diploma or GED

Previous receptionist, clerical and/or secretarial experience preferred

Consistently exceeds customer service expectations Strong data entry and computer skills When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient's medical records and clinic and hospital billing and coding Understands and follows policy and procedure Each employee is responsible for implementing SJRMC's Service Standards into their daily work:

Physical Demands and Environmental Work Conditions: Must be able to see with corrective eyewear and hear clearly with assistance. Constant use of the computer and keyboard Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care