Community Operations Specialist

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

We are hiring

Tier 1 Content Moderators

to support a fast-growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service.

As a Tier 1 Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance.

This is a non-voice, judgment-based role requiring strong decision-making, consistency, and the ability to work with sensitive content.

What You'll Be Supporting A large-scale social media and social commerce platform User-generated content including posts, private messages, and group chats Account enforcement actions and appeal reviews Platform policies related to safety, authenticity, and acceptable use

Key Responsibilities Review and moderate user accounts and content according to defined policies Evaluate reports related to private messages and group chats Assess and process account and content appeals Make consistent enforcement decisions based on platform standards Accurately document moderation actions and rationale Meet quality, productivity, and consistency benchmarks

Work Environment

100% non-voice, case-based work Structured workflows with repetitive decision-making Prolonged screen time Exposure to content that may be sensitive, explicit, or emotionally challenging On-site call center environment

Schedule & Availability On-site role in **Morrow, GA** Must be available **Monday-Saturday** Operating hours range from **morning hours through 2:00 AM EST** Ability to work evenings and late-night shifts is required Fixed schedules once assigned

Compensation Competitive hourly base pay ($18.00/hr.) + bonus opportunities after training Full-time, on-site employment Full health benefits (Medical, Dental, Vision) Cell phone benefits

($25/month per line; restrictions may apply) Referral for Life Program™

and abundant advancement opportunities

What We're Looking For Minimum **6 months of experience** in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work Strong judgment and ability to make consistent decisions Familiarity with major social platforms (e.g., short-form video, social media, or online marketplaces) Comfort enforcing rules without emotional escalation High attention to detail and documentation accuracy Psychological resilience and stress tolerance Reliable attendance and schedule adherence

Important Role Disclosure

This position involves reviewing content that may include **sensitive, explicit, or disturbing material** as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.

Hiring Process

Qualified candidates will complete:

1. Pre-employment screening and assessments

2. Recruiter interview

3. Final Realistic Job Preview (RJP)/ Operations validation interview

The RJP serves as the final step to ensure alignment with job expectations, schedule, and work environment before hire.

Why Join This Program

This is an opportunity to join a newly launched U.S. moderation program, where early team members help establish quality standards, workflows, and platform trust from the ground up.

Equal Employment Opportunity

VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

ADA Accommodation

If you need a reasonable accommodation during the application or interview process, please

advise your recruiter so they can coordinate with Human Resources

to ensure accessibility consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!