Customer Service Representative (Austin)

The HT Group has a security client in North Austin, TX, looking for a

Customer Service Representative

who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire

$25/hr

Hybrid- 3 Days In Office/2 Remote

Responsibilities: Build and maintain excellent relationships with assigned customer accounts and internal teams Respond to customer inquiries via phone and email, using Salesforce case management Ensure accurate customer data in Salesforce CRM and Oracle eBS systems Maintain communication with customers regarding order status or changes Support service contract management including renewals, add-ons, and terminations Collaborate with Inside Sales and Order Management to ensure seamless processing Log all customer communications and updates in CRM Support onboarding/order processing and escalate issues when needed Requirements: Experience with Oracle and Salesforce required 3+ years of customer service experience, ideally in a fast-paced or high-tech environment Strong communication skills (written and verbal) Detail-oriented with the ability to manage multiple tasks and priorities effectively Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND