Manager, Quality Operations (Buffalo Grove)

Quality Operations Manager

Position Overview The Quality Operations Manager leads site-level quality operations and drives continuous improvement across manufacturing processes and products. This role partners closely with Manufacturing, Engineering, and cross-functional leaders to ensure quality standards are met, customer expectations are exceeded, and improvement initiatives result in measurable performance gains. This position also has direct responsibility for leading, mentoring, and developing Quality Engineers while fostering a culture of accountability, problem-solving, and operational excellence.

Key Responsibilities Lead and drive quality excellence by partnering with Manufacturing, Engineering, and cross-functional teams to ensure quality capabilities meet or exceed production requirements Own and guide responses to customer feedback, nonconformances, and corrective/preventive actions (CAPA), ensuring timely and effective resolution Establish, track, and drive quality metrics aligned with site quality plans and manufacturing objectives Provide technical leadership to site operations by supporting quality process improvements and aligning with broader technical and quality roadmaps Lead operational product and process quality improvement initiatives using structured problem-solving tools such as CAPA, audits, and root cause analysis Drive improvements that reduce cost, improve yield and reliability, and increase customer satisfaction Lead, coach, and develop Quality Engineers, with a focus on performance, engagement, and succession planning Model strong leadership behaviors and reinforce organizational values throughout the quality organization

Qualifications Bachelor’s in a technical degree ( (Mechanical, Electrical, Industrial, Manufacturing, etc.) is required Master’s degree is preferred Minimum of

5-8 years of experience

in quality, manufacturing, or operational improvement roles (or

3+ years with a Master’s degree ) Prior supervisory or people leadership experience preferred Hands-on experience with operational quality systems and CAPA ownership Experience working in manufacturing or plant-based environments Strong cross-functional communication and leadership skills

Ideal Background Quality Operations or Quality Engineering leadership in manufacturing environments Proven track record of driving continuous improvement with measurable results Comfortable operating on the plant floor and partnering closely with Operations