Program Manager – Customer & Production Execution (Andover)

About Scott Electrokrafts Scott Electrokrafts is an AS9100D-certified, ITAR-registered electronic contract manufacturer supporting aerospace, defense, medical, nuclear, and industrial OEMs. For over 50 years, we’ve delivered high-mix, low-volume PCB assemblies, cable and wire harnesses, and box build systems from prototype through production. Position Overview This role exists for one primary reason: Keep product moving through the building and ensure on-time delivery to our customers. The Program Manager – Customer & Production Execution owns the internal production schedule and works directly with customers to align delivery expectations with manufacturing reality. You will work daily with production, engineering, quality, and supply chain to ensure: The right jobs are being worked on Priorities are clear Risks are identified early Customers receive accurate, proactive updates This is an execution role with real accountability. Core Responsibilities Own the Internal Production Schedule Maintain and manage the master production schedule Align build priorities with customer demand Re-prioritize jobs as needed based on urgency and risk Identify material, engineering, or capacity constraints early Protect on-time delivery across all active programs Customer Coordination Serve as primary point of contact for order status Provide accurate shipment forecasts Run customer status meetings Manage customer-requested Open Order Reports when required Align customer needs with internal production capability Production & Engineering Alignment Attend production meetings and drive schedule clarity Highlight hot jobs and critical builds Coordinate with engineering and quality on issues impacting delivery When floor issues arise, gather facts and communicate clearly to customers Risk & Issue Management Identify late risks before they happen Escalate internally when deadlines are threatened Develop recovery plans Track open issues to resolution Reporting & Data Management Strong Excel skills required Maintain schedule tracking tools and dashboards Monitor and report On-Time Delivery performance Use data to support prioritization decisions What Success Looks Like Production working on the correct priorities daily Clear, accurate internal schedule visibility Customers confident in our commitments Reduced fire drills and last-minute surprises Measurable improvement in OTD performance Qualifications Bachelor’s degree required

(Business, Engineering, Supply Chain, or related field preferred) 3–7+ years in electronic manufacturing or contract manufacturing Strong understanding of PCB assembly, cable/harness assembly, and box build Experience managing schedules in a high-mix, low-volume environment Strong Excel skills required (pivot tables, filters, formulas required) ERP/MRP system experience required Comfortable working directly with production teams and customers Organized, assertive, and proactive Project management experience or certification (PMP, etc.) is a plus, but practical manufacturing execution experience is more important