Customer Account Specialist (Camarillo)

The Customer Account Specialist (CAS) develops and maintains customer relationships with buyers and provides support for questions related to purchase orders, quotations, product inquiries, quality issues, and technical assistance. CAS works closely with the Regional Sales Managers to problem solve and find unique solutions to meet the customers' requests in a timely fashion, in support of ODU’s unique selling proposition of quickness. Customer Service also supports the Sales team by fielding customer requests, working with the necessary departments to clear roadblocks, and problem solve to ultimately satisfy all customer inquiries.

Responsibilities Reviews customer purchase orders to ensure all data is correct, identifying unique requirements that meet the ODU standard procedures; ensures order confirmations are sent to customers within 24 hours of receipt of order Partners with necessary department(s) to ensure compliance with customer requirements before accepting an order, as well as identifying unique customer requirements and problem solves to find the best solution for all parties Maintains ERP system with relevant customer data including shipping information, shipping dates, unique requirements and any other necessary information; manages the backlog process to ensure data integrity within the system, which may include on time delivery (OTD) data, monthly sales projections, monthly inventory projections, etc. Responsible for a full lifecycle of orders, which may include handling customer expedite requests, special or unique demand requirements; partners with Supply Chain to find creative ways to improve inventory availability Creates quotations and maintains price lists for standard products, as well as special customer pricing for large contracts; partners with Product Management to execute price increases to the market as needed Maintains solid relationships with all assigned customers, always seeking additional opportunities to meet the customer requests and needs; listens to customer queries patiently with an ear toward solution, requesting support as needed Works with top customers to retrieve supplier scorecards; and check the on-time delivery (OTD) to the established timeline in our ERP system; provides advanced notification to customers if shipment is delayed Responsible for Return Merchandise Authorizations (RMA’s), including timely processing and resolution, partnering with internal Quality team to find the best solution for the customer and ODU Provides basic technical support to customers, understanding part numbers and internal processes when assistance is needed Responsible for additional duties and projects, as assigned

Requirements Minimum of two years of customer service and/or account management highly preferred Prior experience in manufacturing, engineering or similar environment is ideal Strong customer service skills; able to articulate and understand requests or issues Knowledge of ERP systems: SAP and CRM preferred Proficient in MS Office Suite and ability to navigate systems and technology required Comfortable working in a fast-paced environment, handling ambiguity and changing priorities as needed A team player with highly developed communication and presentation skills with the ability to work and collaborate with individuals at all levels Strong problem-solving skills with the ability to take initiative and find solutions

ODU is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact humanresources@odu-usa.com.