Customer Success Lead (Charlotte)

Job Title:

Customer Success Lead Location:

Charlotte, NC Duration:

12+ months contract

Job Description : Experience : Typically requires 10+ years in B2B SaaS Customer Success, with at least 3+ years specifically in AI/ML or data-heavy sectors AI/ML Literacy : Strong understanding of machine learning lifecycles, LLMOps, vector databases (RAG), and model evaluation frameworks. Technical Toolkit : Proficiency in Python or SQL for querying production logs, and familiarity with cloud infrastructure (AWS, Azure, GCP) or observability tools like Arize AI or Gainsight. Strategic Leadership : Ability to manage executive-level relationships and facilitate whiteboarding sessions to map AI capabilities to business outcomes. Excellent communication skills