Technical Program Manager (San Francisco)

Job Details

Technical Program Manager (Contract) Location: Remote Duration: 3/16/2026 to 6/30/2026 Team: Business Operations

Role Summary

We’re looking for a Program Manager within the Enterprise Program Management Office (ePMO) who can drive complex, cross functional programs spanning enterprise systems, business processes, and operational execution. This role blends strong program management fundamentals with technical and business systems fluency. This position is initially a four-month role, with the potential for extension, and is designed to augment senior program leadership capacity. The Program Manager will work closely with a Senior Program Manager to support large, multi workstream initiatives, while also independently leading smaller programs and workstreams end-to-end. This role is ideal for an experienced program manager with a consulting mindset who thrives in fast paced, ambiguous environments and can translate business needs into structured plans, clear execution, and executive ready insights.

Key Responsibilities

Program Leadership & Delivery

Partner with a Senior Program Manager to support large enterprise programs, helping manage scope, milestones, dependencies, risks, and delivery cadence. Independently own and deliver smaller programs or discrete workstreams, from intake through delivery and operational handoff (strategy ? plan ? execute ? stabilize). Run and support core program rituals including planning sessions, status reviews, dependency tracking, risk/issue management, and executive readouts. Translate business objectives and stakeholder requirements into clear program plans, timelines, and success metrics.

Enterprise Systems & Process Enablement

Support initiatives involving enterprise platforms such as Amazon Connect, Salesforce, and NetSuite, partnering with IT, Business Systems, and functional teams. Contribute to programs that span Lead-to-Cash, Customer Experience, Finance, and Procurement processes in a large, enterprise software environment. Help ensure systems and process changes are well sequenced, clearly documented, and aligned to business outcomes. Champion data quality, system hygiene, and clear ownership across integrated systems and reporting.

Stakeholder Management & Communication

Work closely with cross functional partners including IT, Business Systems, Finance, Sales Ops, Customer Experience, Procurement, and Security. Prepare executive ready dashboards, status updates, and presentations with clear narrative, insights, and recommendations. Communicate program progress, risks, and trade?offs with clarity and confidence to both technical and non?technical audiences. Escalate issues with context, options, and data-backed recommendations.

Operational Excellence & Analytics

Develop and maintain program dashboards, reports, and documentation using tools such as Excel, Power BI, Tableau, Smartsheet, or similar. Analyze program data to identify trends, risks, and opportunities for improvement. Support process improvement initiatives by applying structured problem solving and consulting best practices. Ensure strong program hygiene including RAID logs, decision tracking, documentation, and governance artifacts.

Agile & Ways of Working

Support agile execution where applicable by coordinating backlogs, milestones, and cross team dependencies. Facilitate meetings and working sessions, remove blockers, and follow up on action items to maintain delivery momentum. Continuously identify opportunities to improve delivery efficiency through automation, AI, and tooling.

Skills & Qualifications

Required Experience & Skills

5–10 years of experience in program management, project management, business analysis, or management consulting. Experience working in or with enterprise technology, SaaS, or business systems teams. Demonstrated ability to support senior program leaders while also leading smaller initiatives independently. Strong analytical skills with experience producing executive level reporting and insights. Proficiency with analytics and visualization tools (Excel, Power BI, Tableau) and PM tools (Smartsheet, Jira, Microsoft Project). Ability to operate effectively in ambiguous, fast-moving environments with multiple stakeholders. Excellent written and verbal communication skills with a strong executive presence. Bachelor’s degree in business, operations, analytics, or a related field.

Preferred Qualifications

Familiarity with Amazon Connect, Salesforce, and/or NetSuite. Exposure to Lead-to-Cash, Customer Experience, Finance, or Procurement processes in an enterprise software company. Experience in a PMO, transformation office, or consulting environment. Demonstrated interest in AI, automation, and operational efficiency. Strong organizational skills, attention to detail, and proactive problem-solving mindset.

Education & Experience

Bachelor’s degree in business, operations, analytics, information systems, or a related field, or equivalent practical experience.

Compensation

$68.97 per hour.

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