787 Operations Center Engineering Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Boeing Commercial Airplanes (BCA) Customer Support is seeking a 787 Operations Center Engineering Manager

in

Everett, Washington

to lead a team that supports customers on a 24x7 basis and operates on a variable shift and rotation schedule. In this role you will be responsible for delivering in-service technical support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, ensuring optimal team performance, and enhancing customer satisfaction.

You will lead and support a multi-skill team that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. This position will require some domestic and international air travel to integrate with Boeing team members, customers, suppliers, and/or other organizations.

In the Boeing Operations Center, our mission is to Create Lift and Earn Trust!

Manage Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics, Electrical, Mechanical) issues, provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events. Monitors high impact Emergent Issues for Operators and Customers and provides guidance to Mission Directors, Systems Team Leads, Team personnel, and to Operators. Requires experience with engineering tools and processes for Boeing commercial airplane models. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Requires 787 Airplane knowledge, and proficiency with Boeing maintenance documents: MyBoeingFleet, 787 Toolbox, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics. Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements. Interfaces directly with external Customers including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. Develops and maintains relationships and partnerships with domestic and international Customers, stakeholders, peers, and partners. Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators. Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader). Manages, develops and motivates employees. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365 Engages and empowers employees to make process improvements. Manages, develops and motivates employees by modeling Boeing Values and Behaviors.

The selected candidate will be required to work on-site at one of the listed location options.

Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science ~10+ years of experience in the aviation or commercial airline industry ~5+ years of engineering/technical experience working on commercial airplane programs or providing technical support to airplane owners/operators ~3+ years of experience working in a customer-facing role or organization ~Experience leading cross-functional teams and managing complex projects from conception to completion ~ Ability to travel up to 15% of the time, domestically and/or internationally, to integrate with Boeing team members, customers, suppliers, and/or other organizations

5+ years of experience performing aircraft maintenance at an airline, delivery center, or flight test ~ Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities ~ Experience in customer support, dealing with and solving airline operator technical questions and issues ~ Experience and success leading complex technical projects across multiple functions/disciplines ~ Understanding of design concepts & technologies, and engineering processes ~ Demonstrated ability in team building, coaching, and employee development to enhance team performance and engagement ~ Proven ability to manage and empower teams in ambiguous environments ~ Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies

.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Applications for this position will be accepted until

Mar. S. export control compliance requirements. S. export control compliance requirements, a “U.Citizen, U.National, lawful permanent resident, refugee, or asylee. Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.