Desk Supervisor, Auto Material Damage

Desk Supervisor, Auto Material Damage US-MI-Lansing Job ID:

2026-8533 Type:

Regular Full-Time # of Openings:

1 Category:

Claims Farm Bureau Center Overview Desk Supervisor, Auto Material Damage Objective To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.

Responsibilities Desk Supervisor, Auto Material Damage Responsibilities Lead and manage a team of Desk Auto Appraisers responsible for photo reviews, estimate audits, and claim settlements.

Provide technical oversight, training, and guidance to ensure consistent estimate review and valuation accuracy.

Serve as a technical authority for desk-handled claims, including repair-versus-replace decisions and total loss evaluations.

Maintain comprehensive knowledge of automobile damage repair processes, estimating platforms, and desk appraisal standards.

Qualifications Desk Supervisor, Auto Material Damage Qualifications Required Bachelor’s degree required, or equivalent experience may be considered.

Five to ten years of auto appraisal experience required, or successful completion of AIC or CPCU Professional Designation.

Minimum of one-year management experience required.

Valid driver license with an acceptable driving record required.

Note:

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI76b26921e31a-25826-39561369