Job Description
To apply, please send resume and cover letter,
including salary requirements,
to membership@nphihealth.org, and indicate “Operations & Engagement Coordinator” in the subject line. Applicants not indicating specific salary requirements for the role will not be considered.
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Position Description:
The Operations & Engagement Coordinator provides support for a boutique health policy consulting firm, with an emphasis on providing policy, business strategy, and engagement solutions to clients including some of the country’s top health plans, provider organizations, industry coalitions, and innovators. The Operations & Engagement Coordinator will specifically support daily one of the firms’ partner clients, the National Partnership for Healthcare and Hospice Innovation (NPHI), the national organization representing not-for-profit hospice programs across the nation supports. The Operations & Engagement Coordinator directly supports NPHI’s senior leadership team and other leaders as directed. The ability to multitask, stay organized and thrive in a fast-paced work environment are core requirements of the position. This position is full-time and reports to the NPHI Vice President of Member Engagement & Programs. The NPHI office is located in Washington, D.C., and the position can be primarily remote with approval and strong results. The role includes occasional travel.
Compensation:
$60,000 - $65,000 (annual base salary). Final compensation will be commensurate with education and experience. We offer a flexible work environment and competitive benefits package, including health insurance, paid time off, and retirement options.
Key responsibilities:
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Manage complex calendars and priorities; anticipate needs, sequence meetings
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Coordinate multi-party meetings (internal/external): schedule & confirm
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Produce key logistics for member collaboratives, workgroups, and special events (agenda templates, timelines, briefing packets, minutes)
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Track action items and follow-ups to closure; maintain clean documentation and version control
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Maintain member rosters, distribution lists, and simple status trackers; produce clean summaries and engagement updates
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Maintain organized digital files and shared drives; uphold confidentiality and standard process
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Maintain member database across various platforms; follow up with members in a timely, professional manner
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Use Outlook/Zoom and Microsoft 365/Google Workspace; create/update concise standard operating procedures and checklists for recurring processes (meeting production, materials prep, invite management)
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Execute short, well-scoped projects for leaders and colleagues; surface risks early and propose practical solutions
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As needed coverage of phones and mail
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Make travel arrangements, including booking flights and making hotel reservations.
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Support membership management, including updating member rosters, confidentiality agreements, and member tracking
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Create membership engagement annual reports
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Manage tasks related to the NPHI Innovation Lab, Education, Annual Summit and other related meetings including support for special projects, as assigned
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Other duties as assigned
Required Qualifications:
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Bachelor’s degree and 2-3+ years of executive support, program coordination, or operations experience (association, health policy, healthcare, nonprofit, or consulting preferred).
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Advanced proficiency with
Outlook, Word, PowerPoint, Excel , and
Zoom ; strong document hygiene and version control.
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Excellent writing, proofing, and interpersonal communication skills; demonstrated discretion with sensitive information.
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Proven meeting production skills: agenda templating (with Staff Liaison partnership), materials prep, notetaking, and follow-through.
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Ability to work on-site as needed and support occasional in-person meetings/events.
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Strong organization and planning skills
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Very detail oriented
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Self-managed to use initiative and time management to prioritize work and deliver results.
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Ability to properly handle confidential and sensitive matters in person, over the phone and in writing.
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Strong interpersonal and relationship-building skills.
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Excellent organizational skills with the ability to multi-task and prioritize tight deadlines.
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Professional demeanor and presence including the ability to handle confidential information.
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Must have a desire to work in a fast-paced, dynamic environment and to meet the needs of multiple demands as they arise.
Preferred Qualifications:
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Experience supporting senior leaders and coordinating committees/boards.
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Event production (virtual and in-person) and coordination with external partners.
About National Partnership for Healthcare and Hospice Innovation:
NPHI is a collaborative of 100+ not-for-profit, community-integrated hospice and palliative care providers dedicated to ensuring patients and their families have access to care that reflects their individual goals, values, and preferences. Representing providers from 35 states and the District of Columbia, NPHI and its members help design more innovative and effective models of care, advocate for comprehensive and community-integrated care customized to meet each person's unique needs, and build collaboration between national thought leaders, decision-makers, and other healthcare stakeholders to improve hospice care. Healthsperien holds the management contract for NPHI, and the organization operates under the Healthsperien umbrella of partnership clients.
About Healthsperien:
Healthsperien, LLC is a Washington, D.C.-based policy, research, and health care consulting firm focused on strategic, regulatory, legislative and implementation issues. With our D.C. team, we operate at the intersection of public policy, business, analytics, and strategic relationships and coalition engagement. We bring a “system” perspective to our work and specialize in payment and delivery models, regulatory issues facing Medicare, Medicaid and commercial payers, and emerging trends in value-based payment. Healthsperien works with an array of Fortune 500, community-based, and national, not-for-profit organizations. Our clients include health plans and care providers, stakeholder coalitions, organizations focused on payment and delivery reform, and others interested in more effective use of technology and data and analytics.
