Application Specialist I (Arlington)

Description

was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

Please visit our website at

for more information.

D.R. Horton, Inc.

is currently looking for a

Application Specialist I

. The right candidate

will be responsible for supporting internal and external customers on a variety of new and existing application solutions.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Primary responsibility will be supporting internal and external users with system and process questions in a variety of software products predominately through email, chat or phone

Responsible for learning, communicating and understanding the various business processes utilized by Sales, Construction Management, Operations, Purchasing, Accounting and vendor partners within a new home construction environment

Learn to troubleshoot software and develop test cases within the software set to validate and confirm issues reported by end users

Identify and communicate issues and trends to other teams as needed, with the ability to identify the overall business impact in the communication and the urgency that should be placed on a resolution

Aid in implementation and post-implementation support of new applications

Participate in communication and logging of software defects/enhancements to design and development teams

Perform Quality Assurance (QA) testing based on issues reported by end users

Increase knowledge and experience to become a subject matter expert for new software programs supporting Sales, Construction Management, Operations, Purchasing, Accounting, and external vendor partners

Participate in user requirement definition and analysis

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work periodically after hours and on weekends

Ability to work overtime

Ability to travel overnight

Qualifications

Education and/or Experience

High school diploma or general education degree (GED)

Ability to learn new applications and business processes in a rapidly changing environment

Experience working independently and in a collaborative environment is essential

Must have experience providing customer service to both technical and non-technical end users

Excellent grammar, spelling, reading, writing and proof-reading skills required

Possess analytical skills and with excellent communication skills will seek to provide quality customer service while solving problems

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficient with Microsoft Office Suite (Word, Excel, Power Point) and email

Preferred Qualifications

Bachelor's degree in Business, Finance, Accounting, Construction, MIS, or Project Management from a four-year college or university a plus

Working knowledge of JD Edwards or similar accounting system and related integration software systems preferred

Experience with Homebuilder Sales or Scheduling software, or a strong backgrou