Customer Service Representative

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Summary/Objective:

The Customer Service Representative will provide service and support to customers, sales representatives, and operations team. Responsibilities include processing customer orders, resolving customer service obstacles and disputes, and various other administrative functions. This position reports directly to the Operations Manager.

Essential Functions:

Enter customer orders according to established policies and procedures

Perform EDI verification

Process returns (RMA)

Request Credits

Process sample orders

Support customer warehouse appt scheduling

Route customer complaints and/or other customer requests thru Sales Support Manager (product specs/ COA/quality issues)

Send order confirmations and spec sheets to customer

Ensure that product codes, quantities, pricing, ship dates, delivery dates and all required order inputs are complete

Work with logistics to obtain delivery appt requiring buyer approval

Work with sales representatives to resolve and or substantiate customer invoice deductions and credits

Maintain accurate electronic files for all documentation

Support the accounts receivable department with clearing deductions for promotions

Develop product knowledge and participate in product training opportunities

Effectively process all incoming calls and emails in a professional, friendly, and timely manner

Update customer specific pricing monthly

Proactively communicate with customers to answer any queries and resolve any problems

Partner with sales representatives and brokers to exceed customer’s service expectation

Provide timely feedback to management and sales team regarding any service failures or customer concerns

Release orders to 3rd party warehouses and communicate with those entities daily

Communicate with internal departments regarding pricing and customer queries and requests

Perform various additional administrative functions as needed or assigned, including correspondence and filing

Other duties assigned as needed

Skills and Qualifications:

Associate’s degree or equivalent work experience

Minimum of 2 years Customer Service experience in a sales driven customer service organization

Proficiency in Microsoft Office

Willingness to address difficult situations and provide potential solutions

Urgency in responding to internal and external customers and vendors

Exceptional organizational skills

Professional interpersonal and communicational skills

Good math skills - ability to add, subtract, multiply, and divide in all units of measure

Basic typing and data entry skills

Ability to function independently and multitask

Positive work attitude, value a high level of customer service and can solve problems independently

Salary Range:

$42,400 - $63,600 annually

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

Health:

Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts

Wealth:

Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program

Happiness:

Professional Growth:

Online training courses, virtual and classroom development experiences, education assistance program

Work-Life Balance:

Paid-time off, parental leave, flexible work schedules (subject to your location and role)

Team Building:

Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact .

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