Job Description
About Us
Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments.
Position Overview
As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution.
This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, and in-person communication
Provide excellent customer support by answering questions related to services, pricing, and scheduling
Accurately enter and maintain customer data in CRM, scheduling, and service management systems
Schedule and coordinate service appointments based on urgency, availability, and customer needs
Document all customer interactions with accuracy and professionalism
Escalate complex or time-sensitive issues to leadership with clear documentation
Collaborate with dispatch, service technicians, sales, and leadership teams
Identify recurring customer issues and assist with process improvement initiatives
Maintain a calm, professional, and empathetic demeanor in all customer interactions
Support onboarding and training of new customer service team members
Stay current on company policies, procedures, and product/service offerings
Protect confidential customer information and follow data security standards
Qualifications
High school diploma or GED required
Associate or bachelor’s degree in business, communications, or a related field preferred
Customer service, call center, or administrative support experience preferred
Experience using CRM software, scheduling tools, and Microsoft Office
Strong data entry, documentation, and organizational skills
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Strong problem-solving and decision-making skills
Reliable, punctual, and accountable
Ability to work occasional irregular hours as business needs require
Bilingual (English/Spanish) preferredSpanish-speaking candidates may qualify for a shift differential
Who Thrives in This Role
Customer service professionals who value accuracy, follow-through, and accountability
Self-motivated team players with strong communication and problem-solving skills
Reliable, punctual candidates who excel in structured, fast-paced environments
Detail-oriented multitaskers with strong time management skills
Customer-focused professionals who take pride in delivering exceptional service
Benefits
Full-time position with competitive pay
Medical, dental, vision, 401(k), PTO, and paid holidays
Career growth and advancement opportunities
Supportive, team-oriented workplace culture
Requirements
Valid driver’s license with a minimum 3-year clean driving record (MVR)
Ability to pass a background check
Ability to work a full-time schedule
Reliable transportation and consistent attendance
Show Up for Banko & Banko Will Show Up for You
We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.
Equal Opportunity Employer
Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.
Compensation details:
21 Hourly Wage
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