Customer Service Specialist I - Maitland, FL (In Office) - Bilingual in Spanish

Customer Service Specialist I (In‑Office – Maitland, FL) -Must be bilingual in Spanish

Start Date: March 16, 2026 | Pay: $20.50/hr ($21.50/hr bilingual Spanish)

100% In-Office | Call Center Environment - bilingual (Spanish)

Join EMPLOYERS®, a fast‑growing leader in workers’ compensation insurance, and help us deliver outstanding customer support to small businesses nationwide!

What You’ll Do

Deliver exceptional customer service via inbound/outbound calls, email, and chat Answer questions, provide accurate information, and resolve customer issues Document interactions and follow established procedures Assist customers with online account access and system navigation Meet quality and performance goals in a fast-paced environment

What We’re Looking For

1+ year call center or office customer service experience Strong communication, multitasking, and problem‑solving skills Comfortable working in a structured call center setting Proficient with Outlook, Word, Excel, and general PC navigation High attention to detail, accuracy, and professionalism Bonus:

Bilingual English/Spanish, insurance/workers’ comp knowledge, experience with cloud-based ACD/CRM or Five9

Why You’ll Love Working Here

Competitive hourly pay + bilingual differential Comprehensive benefits package with 401(k) + match Engaging, collaborative culture built on integrity, innovation, and customer focus Opportunities to grow your skills and build your career

Important

Must be bilingual in Spanish Must be able to work

onsite in Maitland, FL , full time Must be available

without interruption for the first 2 weeks of training Minimal travel; mostly sedentary role with standard office equipment

Explore our benefits: https://www.employers.com/careers/our-benefits-and-perks/

What You’ll Do

Deliver exceptional customer service via inbound/outbound calls, email, and chat Answer questions, provide accurate information, and resolve customer issues Document interactions and follow established procedures Assist customers with online account access and system navigation Meet quality and performance goals in a fast-paced environment

Compensation details:

20.5-21.5 Hourly Wage

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