Job Description
General Manager – Dispensary
The Garden Dispensary | Ohio
Reports To: Regional Manager | Full-Time, Exempt
About The Garden
The Garden is proud to serve Ohio’s cannabis community with integrity, compliance, and exceptional customer care. As the industry continues to expand, The Garden remains committed to setting the standard for professional, safe, and educational cannabis retail experiences. We’re seeking an experienced General Manager (GM) to support our leadership team in daily operations, compliance oversight, and staff development.
Position Overview
The General Manager is responsible for overseeing all operations within the facility, ensuring efficiency, productivity, quality control, and regulatory compliance. This role involves managing production teams, optimizing workflows, reducing costs, and driving profitability while maintaining a safe and organized work environment.
Key Responsibilities
Regulatory Compliance & Oversight
Enforce compliance with all DCC rules and regulations.
Support management of inventory control, Metrc entries, and internal audits.
Train and coach staff on cannabis policies, purchase limits, ID verification (21+), and packaging compliance.
Monitor and update Standard Operating Procedures (SOPs) to align with state laws.
Daily Operations & Retail Management
Assist with scheduling, floor supervision, and staff coverage.
Oversee product receiving, reconciliation, and inventory presentation.
Manage opening and closing duties, cash handling, and POS oversight.
Support sales reporting, KPI analysis, and implementation of compliant promotional strategies.
Customer Service Leadership
Staff Development & Training
Support hiring, onboarding, and continuous staff training.
Track completion of all DCC-mandated certifications.
Conduct coaching sessions, evaluations, and mentorship for career development.
Communication & Reporting
Generate and review daily operational and compliance reports.
Liaise with vendors, inspectors, and DCC representatives as needed.
Maintain accurate documentation of incidents, audits, and employee activity.
Qualifications
Minimum 5 years of experience in cannabis operations or 10 years in manufacturing management.
Strong understanding of production planning, supply chain management, and logistics.
Experience with lean manufacturing or other process improvement methodologies.
Strong leadership and team management abilities.
Excellent financial and analytical skills with budgeting experience.
Proficiency in ERP systems, manufacturing software, and process automation tools.
Knowledge of workplace safety regulations (OSHA, GMP, ISO standards, etc.).
Why This Role Matters
As Ohio’s adult-use cannabis market continues to evolve, the Assistant General Manager helps maintain operational excellence, supports staff growth, and reinforces our mission of providing safe, transparent, and educational retail experiences for every guest.
Apply Now
If you’re a motivated leader passionate about compliance, retail excellence, and people development, we’d love to hear from you! Submit your resume via Indeed or LinkedIn.
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