Orientation Client Services Specialist (Per Diem)

A nonprofit services organization on Staten Island, NY is looking to fill an immediate need at one of their facilities as their new Client Services Specialist. In this role, the Client Services Specialist will be responsible for maintaining a safe, secure, healing, and orderly environment in residential facilities. This is a per-diem role. About the Opportunity: Schedule:

Per Diem Shifts:

Days:

7am to 3pm

or

8am to 4pm Evenings:

3pm to 11pm

or

4pm to 12am Nights:

11pm to 7am

or

12am to 8am

Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates Plan, implement and/or research self-care and other social activities for clients and their children Actively participate in donor tours and help with special client events and holiday parties Conduct regular health and safety facility checks Assist with basic office tasks such as archiving, filing, collating, updating lists or as assigned Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning Perform other duties, as needed Qualifications: 2+ years of relevant work experience High School Diploma / GED Computer savvy Solid interpersonal and communication skills