Housekeeping - Temecula KOA at Vail Lake Resort

Description: The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

WORKING HOURS: Seasonal, Part-time starting in May Days will vary depending on needs of the department and can be Sunday-Saturday Scheduled hours can be from 7am-8pm but most occur 10am-8pm 10-25 hours/week depending on occupancy and position High activity around all holidays and weekends $17/hour and up depending on experience.

RESPONSIBILITIES

Ensures customers receive a high level of service consistent with our customer service philosophy Communicate with all staff and management using Teams Enforce campground policies and implement solutions consistent with goals of park Proactive guest management to ensure positive environment for all guests Coordinate with Guest Service/Front Desk staff for guest arrivals Coordinate with Guest Service/Front Desk staff for problem resolution when applicable Utilize creative problem solving skills Daily cleaning and maintenance of the restroom facilities Janitorial duties on all buildings at the campground Cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. This includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc. Laundry of linens for deluxe accommodations as needed Contribute to the organization of all housekeeping supplies Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

Requirements: • Good customer service and communications skills • Ability to multi task and prioritize • Able to work with others and work independently • Professional Appearance and attitude towards guests and fellow team members • Communicate professionally and patiently • Be on your feet during shift and able to lift at least 30 lbs. • Climb stairs, bend, lift, and move repetitively as needed • Ability to thrive in a fast-paced environment • Actively communicate both verbally and written • Speak English, bilingual a plus

PM21

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