Dental Office Operations and Insurance Manager

$28 - $38 Per Hour Based on Experience

Private Dental Practice | 4-Day Workweek | Rotating 4 Day Weekends

This career opportunity is bound to make you smile!

Drive your face-to-face communication talents and your skillful ability to manage details into a highly rewarding profession where patients discover fabulous dentistry and hospitality, all under one roof!

Warner Parks Family Dental, the private family owned (not corporate) dental practice of Dr. Bob Wilson is seeking a Dental Operations and Insurance Manager and strong “all around” administrative task master to join their busy and growing practice. This is a full-time, permanent position. Enjoy the best-of-all-worlds schedule with a 4-day workweek and alternating four-day weekends! You’ll work in partnership with our three other talented team members in your role, after training, to complete the administrative operations of our highly reputable practice. If you would enjoy making a patient’s day unexpectedly sweeter, value teamwork and communication, prefer managing a plethora of details with never a dull moment, and also enjoy a family-like, boutique-styled work environment… then, this post may be describing your ideal workstyle within the harmonious world of Warner Parks Family Dental.

We are seeking an experienced, organized, and motivated Dental Operations and Insurance Manager to oversee front office operations and ensure a seamless, professional, and welcoming experience for every patient — from first phone call to final payment.

Position Overview

The Operations and Insurance Manager serves as the primary point of contact for patients while overseeing daily front office operations and managing all aspects of insurance verification, insurance billing, treatment coordination, treatment schedule optimization, and financial communication in an out-of-network practice. Higher wage will directly correlate with willingness to also manage other office operations such as training any potential new office staff, OSHA and HIPAA compliance, staff credential tracking and record keeping (BLS, CE), back office maintenance schedules, paying office expenses, maintaining office expenses in KPI ranges, revenue cycle management (production, collections, and accounts receivables), schedules and runs regular meetings, HR tasks. The main objective is front office and insurance management. The later mentioned tasks, are secondary that qualify for the higher pay range.

This role combines: Leadership Administrative expertise Insurance coordination mastery Patient advocacy Hospitality-driven service

You will work in partnership with our clinical and administrative team to support the operational success and growth of the practice.

Key Responsibilities

Patient Experience & Communication

Answer incoming calls and engage new patient inquiries with warmth and professionalism Schedule appointments to optimize productivity and flow Confirm appointments and manage reactivation efforts Present treatment plans and clearly review estimated patient portions Explain insurance benefits, limitations, deductibles, maximums, waiting periods, missing tooth clauses, and eligibility Communicate financial policies clearly and collect payments Handle billing inquiries and coordinate payment arrangements Bridge referrals and coordinate care with specialty offices Track new patients, referrals, and lab cases

Insurance & Financial Coordination

Verify insurance benefits (with strong knowledge of out-of-network plans) Submit dental claims with proper documentation via Vyne Submit and track pre-treatment estimates Monitor accounts receivable and aging reports Post EFTs, insurance checks, patient payments, and adjustments Issue reimbursement checks and credit card refunds when necessary Run End-of-Day reports Maintain accurate documentation in Eaglesoft

Operations & Leadership

Oversee daily front desk operations Support and cross-train team members (including front desk assistant) Run periodic productivity and financial reports Maintain accurate patient records and documentation Identify opportunities to improve systems and support practice growth Model professionalism, efficiency, and team collaboration

Technology & Systems

Experience preferred with:

Eaglesoft (practice management) RevenueWell (patient communication and paperwork) Vyne (digital claims and payments)

Strong technical aptitude and comfort learning new systems is essential.

Qualifications

Minimum 3+ years of dental front office experience (preferred) Strong knowledge of dental insurance, particularly out-of-network benefits Experience with practice management software (Eaglesoft preferred) Leadership experience preferred Stable work history Excellent written and verbal communication skills Highly organized with strong project management ability Fast, accurate keyboarding and strong documentation skills Ability to multitask in a fast-paced environment Professional discretion with sensitive information

Bachelor’s degree in Business, Healthcare Administration, Communications, Psychology, or related field is preferred. Equivalent professional experience demonstrating excellence will be considered.

Core Competencies

Patient-focused mindset with genuine empathy Strong attention to detail and follow-through Ability to juggle multiple priorities with efficiency Calm and professional under pressure Initiative-driven and growth-oriented Team-oriented leadership with a positive attitude Committed to providing a hospitality-driven patient experience

Benefits & Lifestyle Perks

4-day workweek (alternating four-day weekends) No nights, no weekends Paid holidays and vacation time Medical insurance opportunity Professional attire allowance Generous dental benefits for you and immediate family A supportive, family-like team environment The satisfaction of making a positive impact every day

If you enjoy managing details, building patient relationships, leading with professionalism, and contributing directly to the success of a growing private practice, we would love to meet you.

Applying is easy. If you want to STAND OUT in our inbox and be amongst the resumes we see first (and give priority), send your resume and cover letter directly. The email address is written below (as it sounds when you say it) to avoid spam grabbers.

wpfdcareer at GMAIL dot com

or follow the application instructions provided in the job posting platform and

refrain from contacting the office directly

to ensure a streamlined hiring process. We are flexible with our hiring timeline.

We look forward to connecting with you.